Paradigm Tech
Join the Team

Build the technology team businesses depend on.

Paradigm supports real users across real business environments. We're looking for people who enjoy solving problems, communicating clearly and learning across Microsoft 365, networks, security, cloud and business systems.

Current openings: 2Level 1 Help Desk Technician and Level 2 MSP Support Technician.
Current Openings

Grow your skills across real client environments.

Our support team works across a broad technology stack. That means strong fundamentals matter, but so do curiosity, ownership, documentation and the ability to communicate with people.

Level 1

Help Desk Technician

A frontline support role focused on resolving everyday user issues quickly, professionally and accurately.

Help Desk / User Support

What you'll do

  • Provide friendly Level 1 help desk support by phone, remote session and ticketing system.
  • Troubleshoot Windows workstations, printers, Microsoft Office/Outlook and common business applications.
  • Handle basic Microsoft 365 administration, including users, licenses, passwords and common email issues.
  • Support basic Google Workspace administration and user issues.
  • Perform basic Active Directory administration, including users, groups, password resets and access troubleshooting.
  • Document work clearly and escalate issues when they move beyond Level 1 scope.

What we're looking for

  • Strong customer-service mindset and clear communication.
  • Comfort troubleshooting Windows 10/11 desktops and common office hardware.
  • Basic Microsoft 365, Google Workspace and Active Directory knowledge.
  • Working understanding of TCP/IP, Wi-Fi and basic network troubleshooting.
  • Ability to manage a ticket queue, follow procedures and document resolutions.
  • Curiosity, reliability and a willingness to learn.
Level 2

MSP Support Technician

An escalation-focused role between frontline help desk and senior engineering, supporting Microsoft, server, network, backup and client environments.

Escalations / Systems / Network

What you'll do

  • Own and resolve escalations that move beyond Level 1 support across multiple client environments.
  • Administer Microsoft 365, Exchange Online, Entra ID, Intune, SharePoint/OneDrive and related identity/access services.
  • Support Active Directory, Group Policy, Windows Server, file/print services and common line-of-business applications.
  • Troubleshoot TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, firewalls, switches and access points.
  • Assist with backup monitoring, restores, disaster-recovery workflows and recovery validation.
  • Use RMM/PSA/ticketing and documentation systems to own issues through resolution and keep clients informed.
  • Mentor Level 1 technicians and help create reusable documentation for recurring issues.

What we're looking for

  • Typically 2–4 years of hands-on IT support experience; MSP or multi-client support experience is strongly preferred.
  • Strong Windows 10/11 troubleshooting plus working Windows Server and Active Directory knowledge.
  • Solid Microsoft 365 administration and user/identity troubleshooting skills.
  • Networking fundamentals strong enough to troubleshoot connectivity end to end.
  • Experience with remote support, RMM and ticketing/PSA platforms.
  • Strong documentation, ownership and client-facing communication.
  • Helpful extras: Google Workspace, Hyper-V/VMware, basic PowerShell, backup/DR, EDR/SIEM exposure, CompTIA/Microsoft/CCNA certifications.
Apply

Tell us a little about yourself.

Submit basic contact information, the role you're interested in and your resume. We care about technical ability, but we also care about how you communicate, document and help people.

Customer focusedGood IT support starts with listening and clear communication.
Team orientedEscalations work best when technicians share context and knowledge.
Always learningThe tools change; troubleshooting fundamentals and curiosity stay valuable.
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